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JWS Terms & Conditions

It is important you read these terms and conditions

 

1) Definitions used in your terms and conditions

  1. The Company/Our/Us/We shall mean JWS Maintenance Limited.
  2. The Owner/You shall mean the person entering into this agreement.
  3. The Agreement means each agreement you have with us.

 

2) Conditions that apply to all agreements

    1. This agreement shall be for a period of 12 months.
    2. We will arrange a Maintenance Inspection on your boiler/controls to make sure they are in good working order.
    3. Our engineer will let you know if there is a problem with your boiler. We will give you a cost to do the work or we can cancel your agreement and refund you any money you have paid at this time.
    4. The Maintenance Inspection will be carried out at the same time as your Service.
    5. We provide these services for domestic purpose only, if you let out your house we can cover your property and you can choose from all three options. We will provide you with a Landlord Safety Certificate for free.
    6. All our engineers are Gas Safe registered.
    7. We need to be accompanied in your property at all times by an adult aged 18 and over.
    8. Any parts that require replacing will be supplied and fitted free of charge (subject to service contract, option 2 and 3 only)
    9. Option 3 is based on a standard system between 5-12 radiators, this does not include designer radiators including curved.
    10. If we do not have the spare parts on the day we can usually get most items the next working day. We may use an approved alternative or parts that have been reconditioned by the original manufacture.
    11. If your agreement includes repair to boilers we will do all we can to repair it, if we can no longer get parts for your boiler you are not entitled to a replacement boiler.
    12. Breakdowns within the first 14 days of your first year’s agreement are not included.

 

3) Exclusions

    1. Any damage resulting from fire, flood, lightning, explosion, storm, frost other natural hazards, war or civil disorder.
    2. The company will not replace a full central heating boiler or flue (either as part of an appliance or part of the building structure)
    3. The company will not cover pipe work that is concealed behind tiles or in solid floors.
    4. We do not service or maintain electric boilers.
    5. Descaling, de-sludging or flushing of the heating appliance, system pipe work or radiators or associated equipment.
    6. Any work caused by wilful damage by you or by failure of the public electricity or water supplies to the systems.
    7. Turning off or lighting up the central heating equipment, adjustment to the time switch controls except in connection with a breakdown or failure of the system.
    8. Instructions or recommendations of the manufacturer of failing to take reasonable precautions to protect and minimize damage to the system on its breakdown or failure.
    9. Any consequential loss, damage or liability no matter how incurred, unless caused by the negligence of the company.
    10. The company shall not be required to repair or carry out any work whatsoever to the building in which the central heating equipment is situated (i.e. boiler room/ cupboard) except where such works may have arisen by the neglect or wrongful act of the company or its employers.
    11. The company will not cover parts of the central heating equipment that are specifically designed for piped or electrical under floor heating (other than warm air systems)
    12. The company does not warrant in any way that the central heating equipment was satisfactorily installed and cannot be taken to guarantee the original design of the system. Any such problems associated with inherent design faults are not covered under this agreement.
    13. The company shall not be liable for any failures and will not perform their obligations under this agreement if prevented by doing so by any cause reasoned beyond our control including all industrial disputes, strikes, lockouts, fire and any such cause.

 

Exclusions continued..

    1. Resetting controls (for example from summer to winter).
    2. Replacing or repairing parts that do not affect the working of the appliances.
    3. Improvements to upgrade your system are not covered in this agreement.
    4. Any costs over £1000 (including vat) per claim.


4) Your Rights to Cancel

  • You may cancel any agreement you have with us by writing to us at JWS Maintenance Limited 82 Redruth Avenue, St Helens, Merseyside, WA11 9EY. All letters must be recorded delivery.
  • If you cancel within the first 14 days (starting from the date of agreement) we will give you a full refund as long as no work has been carried out.
  • If you cancel after 14 days then we will take into account the amount of money paid to date and any work carried out. You may be charged to cover the work that has been carried out, please see below:-

    Landlord Safety Certificate                                        £ 74 inc VAT
    Annual Boiler Service                                                 £ 74 inc VAT
    Boiler/Heating Repairs Labour Only  (each visit)       £ 48 inc VAT
    Materials/Spare Parts               At Cost plus labour above

     

    5) We may cancel your agreement if;

    1. You do not make an agreed payment, whether formally demanded or not. 
    2. You have given us false information.
    3. Repairs/improvements we tell you are required are not completed.
    4. If we find an initial fault at your Maintenance Inspection.
    5. If your boiler is at such an age that we can no longer get parts for it.
    6. If we have kept to our appointment time and we cannot access the property for the third time.

    We will give you a refund if we cancel at the Maintenance Inspection. If we cancel any time after that we will refund you the money left to run out the year (if you have paid in full) minus the cost of any work carried out see above for costing.
    If you pay monthly we will take into account the cost of any work carried out. You may have to pay a charge to cover the work that has been carried out, please see above for charges.

     

    6) If you move home
    If you’re moving home please notify us as soon as possible and we will transfer your cover to your new address and arrange a Maintenance Inspection on your new home boiler/controls. The above terms and conditions will apply again for your new home.